CULTURENEERING, culture, diversity and customer service

211pp., paperback, Johannesburg, 2021

Cultureneering, a philosophy and framework developed by Ian Fuhr, means "building a strong business culture in a diverse workforce that delivers obsessive customer service".

"Ian taught me the valuable lesson that, without the right culture, businesses cannot effectively serve their customers." Andile Khumalo, founder of I Am An Entrepreneur

"Ian's cultureneering programme is transformative for strong and diverse executive teams." Pepe Marais, CCO Joe Public United

"We have gained enormous value implementing Ian's leadership and culture programmes." Darren Levy, CEO Vida e Caffe 

Serial entrepreneur Ian Fuhr founded the Sorbet Group, Africa’s largest beauty salon chain and, most recently, The Hatch Institute.