• EVERY PATIENT COUNTS, saving lives in South African hospitals with scant resources and imaginative leadership

EVERY PATIENT COUNTS, saving lives in South African hospitals with scant resources and imaginative leadership

: Dube (G.) & Toussaint (J.) with Serunye (I.)

R 425.00
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128pp., paperback, Catalysis, Appleton, 2025

ISBN: 9780984884896

 

Foreword by Kim Barnas.

Grey Dube, John Toussaint and Irene Serunye describe how Leratong Hospital in Gauteng lowered infant and maternal mortality, engaged teams, and improved patient satisfaction through building a management philosophy based on principles, behaviours, and systems that created a culture of continuous improvement.

"Every Patient Counts is an enlightening book that catalogues how Lean Management approach was employed to change the organisational culture, qualitatively improve the quality of healthcare, and save lives at Leratong Hospital, in the Gauteng City Region ... an inspiration and leadership manual on how with dedication, the application of lean management can improve the quality of public services and meet the needs of citizens." David Makhura, former Premier, Gauteng Province

"The work done by Mr. Grey Dube and the Gauteng Department of Health exemplifies transformative leadership and innovation in healthcare, especially in resource-constrained environments. Through the introduction of lean management principles at Leratong Hospital, they catalyzed a dramatic transformation in patient care and operational efficiency. The significance of this work lies in its scalability and adaptability. The approach not only improved outcomes at Leratong Hospital, it inspired broader systemic changes within Gauteng’s framework. It demonstrated that in underfunded settings imaginative leadership and continuous improvement yield transformative results. This serves as a model for healthcare systems worldwide to emulate." Lesiba Arnold Malotana, Head, Gauteng Department of Health & Wellness

Grey Dube, former CEO of Gauteng Regional Hospital, won the 2020 Provincial Service Excellence Award for Innovation. Currently he mentors leaders on fundamental behaviours.

Dr. John Toussaint is a former healthcare CEO and a leading figure in the adoption of organisational excellence principles in healthcare. He founded Catalysis, a nonprofit education institute, in 2008.

Irene Serunye, a former nurse and manager at Gauteng Regional Hospital, pioneered the "buddy system" as the CEO's Lean partner, championing lean principles.