230pp., paperback, Johannesburg, 2020.
"An incredibly insightful, pragmatic and accessible treatment of reputation management, a topic that supersedes any organisational activity. The triangulation of the authors' lived experiences with highly relevant case studies and instructive academic seasoning, make this a must handbook on crisis management whose moment has come, Every CEO should get a copy!" Alistair Mokoena, Google South African country director
"Whilst providing a useful checklist for crisis communication, When Crisis Strikes chronicles an embarrassing period of business leadership in South Africa that is a lesson in itself." Grant Pattison, Edcon CEO
Francis Herd is a journalist and TV presenter who has worked for 702 Talk Radio, eNCA and SABC.
Nicola Kleyn is Dean of the Gordon Institute of Business Science at the University of Pretoria.